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Backflow Regulations

You are here: Home / South Carolina Customer Care / Backflow Regulations

We strive to provide residents with superior customer service at all times. Whether you need assistance setting up a new account, have a question about your bill, or need to report an emergency, we’re here to help.

The goals of our Cross-Connection Control/Backflow Prevention Program exist to safeguard the public water system against potential contamination from backflow.

Backflow is the reversal of the normal flow of water. It can happen when a drastic change in water pressure occurs. To protect your water system, backflow prevention devices are required for all water connections.

If a source of contamination is connected to a plumbing system when backflow occurs– such as a fertilizer dispenser on a hose– those contaminants could get siphoned back into the home or building’s plumbing system, and potentially, our public water lines.

That’s why state and federal regulations require water systems to identify cross connections between the public water system and private plumbing systems and take steps to prevent backflow through these cross connections.

Annual Testing of Backflow Preventers

Our customers must meet the Department of Health and Environmental Control (DHEC) requirements. We require all backflow prevention devices to be tested immediately after installation and after repairs of any kind are made. All commercial devices are required to be tested at least once annually and residential devices require testing once every two years.

All field tests must be preformed by a DHEC-Certified Tester. For more information on backflow, please contact our backflow testing team at SC-Backflow@swwc.com.

Customer Service

Midlands, Columbia, Lexington Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone CUC: 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

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