To apply for new service, visit our website Account.mywater.us. For new service, you will need to provide a copy of your lease or a signed closing disclosure, along with a copy of your state-issued identification card or passport. This can be uploaded at the time of application. Not providing this […]
Read More...How can I get faster service when I have a question?
We strive to respond to email and phone inquiries promptly. Please follow the tips below to help speed up the process. Tip #1: Be prepared and have the following information ready when calling or emailing us: Tip #2: Avoid calling when call volume is high between 8:30 a.m. and 9:30 a.m. Customer […]
Read More...What can I request from Customer Service?
Customer Care representatives are trained to assist you with a range of subjects, including setting up or closing service, account and billing inquiries, online portal assistance, service order requests, applications, or questions about your rates.
Read More...How can I reach Customer Care?
You can contact customer care directly through your online profile account or: By E-mail:SCMidlandsCustomerCare@swwc.com By Phone: 803-699-2422 from 8:30 a.m. to 4:30 p.m. (Eastern Time) By Fax: 803-699-6925
Read More...What methods of payments do you accept?
You may pay your bill through your online profile, as a guest, or through the automated system free of charge with a credit card with a Visa or Mastercard logo. There is a $1000 limit. You can pay your bill at your local Walmart. You must present a copy of […]
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