If you are experiencing a sewer emergency, always call our office FIRST. We are available Monday-Friday from 8:30 am-4:30 pm. We also have an after-hours answering service that is available to assist you. If you call a plumber first, you will not be reimbursed for any charges incurred.
Read More...How do I dispute my bill?
Email customer care atSCMidlandsCustomercare@swwc.com with your full name, account number, contact information, and dispute details (including why you are disputing the bill and the amount and billing date period). A customer care representative will forward the information to billing for review. Allow at least 2 business days for a response.
Read More...How secure is my personal information and payment information on the portal?
All transactions are processed through a secure website and all data transactions are encrypted. Any personal information that you enter (like name, address, credit card number, etc.) will be used only for particular one-time transaction and will not be saved on our system or shared for any other purpose.
Read More...What do I do in an emergency?
If you are experiencing a sewer emergency, always call our line 803-699-2422 FIRST. We have an after-hours answering service that is available to assist you. If you call a plumber first, you will not be reimbursed for charges incurred.
Read More...I am having financial difficulty and need help paying my bills. What do I do?
We are always here to assist if you are experiencing financial hardship. You can see if you are eligible through the automated system. If your eligibility fails, you will have to speak to a representative. If you are disconnected and not currently in an installment plan, you will be required […]
Read More...Return payments
If your payment is returned, you will be charged a fee of $25 for any initiated payment that returns. This includes stop payments initiated by the customer. We are charged a fee by our bank regardless of the reason for the return of your payment. Your account may also be […]
Read More...How can I make my payment?
We are excited to offer many ways to pay FREE of charge. You can pay online through your online profile or as a guest. You can set up an automatic draft with us through your online profile. Your payment will be drafted on the day your bill is due. You […]
Read More...Tampering fee
If your service has been disconnected and you tamper with the equipment, you will be charged a $250 tampering fee. This will have to be paid at the time of reconnection.
Read More...Can I pay the technician to avoid an interruption in my service?
Our field personnel are not authorized to accept payments in any form. We have several ways to pay, such as: online through the customer portal, through the automated system, at your local Walmart Money Center, or by mail. You can reach the IVR by calling 803-699-2422, option 3. If you […]
Read More...How long will it take to restore my service if it is disconnected for non-payment?
Your payment must be received online or through the automated system by 3 pm for the same-day restoration. Once your full payment is received, under normal circumstances, service should be restored by 5 pm the same business day. A white door tag will be hung on your door to indicate […]
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