We are always here to assist if you are experiencing a financial hardship. If you would like to set up a payment agreement, you will be required to pay 50% of the balance upfront. If a representative takes your payment, they will create the installment plan at that time. If you make the payment at a later date on your own, you are responsible for notifying the office that you made the down payment so that an agreement can be created. (It is not an automatic process.) You will then be given up to 6 installments depending on the circumstances of your account. A paper copy will be mailed to you the next day after it has been created.
The installment amount PLUS your monthly charge will be due each month on the due date. If you make your payment late, or not at all, you will be sent a default letter. That provides you with 15 days until your service is disconnected. You cannot set up an installment plan if you already have one.
We partner with Wateree Community Action. You can visit their website at www.wcai.org. You can also see the link for South Carolina Community Assistance Resources for additional help.
