If your service is disconnected, a red door tag will be hung on your door. Do not use any water. There are fees applied to your account if service is interrupted. A regular reconnection fee is $35/$70, depending on your service territory. If we must install an elder valve to disconnect […]
Read More...Do I have to pay the full amount on the certified letter notification?
The certified letter notice provides you with the time frame that you must pay the indicated amount. Once the notice expires, you will owe all past due amounts on the account.
Read More...When is my bill due?
Your bill does not have a set due date. Your bill will be due.
Read More...Why am I being back billed after setting up service?
We are allowed to backbill a customer that benefited from service while living in a home for up to six months based on regulation 103-533.2. This determination will be based on the closing date on the HUD statement or the lease agreement provided.
Read More...I applied for service, but my service is disconnected. What do I do?
You should apply for service as soon as you close on your property or sign your lease. If you applied for service, but did not provide the required documentation, your account has not been established. The team will send you an email requesting the information needed to complete the process. […]
Read More...What can I do on the customer portal if I have a profile?
You can view your account summary, your current balance due, view a PDF copy of your bill, view your payment history, sign up for AutoPay, make a One-Time Payment, manage notifications, request to stop, transfer, or disconnect your service, email Customer Care, and view/upload documents, and for your convenience, all […]
Read More...Why am I charged a setup/transfer fee for new service?
A fee of $20 or $30 is used to defray the cost of initiating service. It will be billed to you on your first bill. If you are a homeowner and rent your property, you will be charged this fee each time the property is placed back in your name […]
Read More...Why am I charged $25 for a certified letter notification?
A fee of $20/$25.00 will be charged to each customer to whom the Utility mails the notice as required by Commission Rule R.103-535.1 prior to service being disconnected. This fee assesses a portion of the clerical and mailing costs of such notices to the customers creating that cost.
Read More...How are the rates set?
As a regulated company, we are required to charge rates that are set by the South Carolina Public Service Commission and are fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital […]
Read More...What is my rate for sewer service?
Please visit our Rates and Tariff page for more information.
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