How do I open an account? In order to set up new service, complete a New Customer Form (see below) and provide us with a copy of the Closing Document/Lease Agreement and a state issued identification card. Mail the form back to us along with all supporting documents and payment […]
Read More...Why am I charged a $27 service initiation fee?
A charge of $27.00 is used to defray cost of initiating service.
Read More...Why am I charged an $18 premise visit fee?
A fee of $18 ($27 after hours) will be charged when a service representative visits a premise for the purpose of discontinuing service for nonpayment of a due and collectible bill and does not discontinue service because the Customer makes satisfactory arrangements to pay the bill.
Read More...Why am I charged a late fee?
Our rates are regulated by the Florida Public Service Commission. A $5 late fee is charged automatically if your payment is not received prior to your next billing cycle.
Read More...How are my rates set?
As a regulated company, we are required to charge rates that are set by the Florida Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures for […]
Read More...What is my rate for sewer service?
Please visit the Rates and Tariff page for more information.
Read More...How do I get faster service when I have a question?
We strive to respond to email and phone inquiries in a prompt manner. A prepared customer is time’s best ally. Simply follow the tips below to help speed up the process. Tip #1: Be prepared and have the following information ready when calling or e-mailing us: Account name Account number Verification […]
Read More...What can I request from Customer Care?
Customer Care representatives are trained to assist you with a range of subjects, including account and billing inquiries, service order requests, or questions about your rates.
Read More...How can I reach Customer Care?
By E-mail: FLCustomerCare@swwc.com By Phone: (727) 287-9920 or toll-free (877) 233-0101 from 8:30 a.m. to 4:30 p.m. (Eastern Time) By Fax: 803-699-6925 Office: Florida Water Utilities, Inc.10130 Scenic Dr.Port Richey, FL 34668
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