System Improvement in Louisiana

Pipeline Cleaning Project

The groundwater in Livingston Parish contains naturally occurring levels of iron and manganese. While these are essential elements in human nutrition, higher levels in the water system can coat water pipes and lead to discoloration of your drinking water. Our goal is to reduce the mineral content prior to use and provide high quality water for you and your family, or business.

In October of this year, we will begin a significant water system improvement project to remove accumulated sediments by manually cleaning the interior of our water lines. The cleaning process will help to improve water quality and system flow rates.

We will isolate water mains that are being cleaned by closing valves. This process will temporarily reduce your water pressure. The freshly cleaned water mains will then be flushed to remove any debris until the water is clear. Customers will be notified of the project schedule via text and email alerts, as well as our website. It is advised not to use water during the project as sediment is flushed from the system.

When service is restored, you may experience some discoloration and/or sediment in your water. Customers should run the cold water at all taps and faucets for 2-to- 3 minutes to flush the remaining sediment from plumbing. If your water is still discolored after running your taps, contact us at LACustomerCare@swwc.com.

For more information about scheduled maintenance, you can now access our customer portal. (More information about the customer portal is provided at the end of this letter.)

 Greensand Filters

As a long-term solution to effectively remove iron and manganese from the water, French Settlement Water Company applied for a $2.5-million grant in January from the Louisiana Department of Health (LDH) to invest in Greensand Filters. We continue to wait for state approval on this grant and will notify customers when the project is approved.

Customer Portal

French Settlement customers now have access to our online customer portal. By creating an account, you can easily pay your bill online and sign up for text alerts when there are new projects or service disruptions. All you need is your account number and pin number to register.

To create an online account and sign up to receive water alerts via text, visit https://www.swwc.com/louisiana/water-alert-text-messages/

Customers will be notified of scheduled maintenance via text and email alerts, as well as through the French Settlement Water Company Facebook page: https://www.facebook.com/frenchsettlementwc

• New generator stand
• One well piping to replace
• Fence replacement and upgrades

• Two water sites received electrical upgrades, including pump control panels and wiring
• Three water sites received upgrades to iron and manganese sequestering process
• Two water sites received upgrades to the disinfectant process
• Two water wells received electrical updates, piping replacement, new well meters, and shut-off valves to pumps