Welcome, Hudson Utilities and Tamiami Village Water System customers! For prompt, professional and courteous service contact our customer service representatives to turn your service on/off or with questions about billing, water quality, leaks, water conservation, and more. Our team of professionals is ready to investigate, explain or resolve your service issues.
Customer Care
Telephone: 877-233-0101
Email: FLCustomerCare@swwc.com
Customer Service Hours:
Monday – Friday 8:30AM – 4:30PM
Answering Service is available for after hours and emergencies.
Mailing Address:
200 Weathersfield Ave.
Altamonte Springs FL 32714
Start or Stop Service
How do I open an account?
In order to set up new service, complete a New Customer Form (see below) and provide us with a copy of the Closing Document/Lease Agreement and a state issued identification card. Mail the form back to us along with all supporting documents. The application fee is currently $118.00 ($91.00 Deposit/$27.00 Transfer Fee) which is subject to change. The application fee will be on your first bill. Do not send payment with the application.
How do I close or transfer service?
To close your account, complete a Close Account Form (see below). We will need to know if you owned the property or if you were leasing it. We would also need to know if the property was sold if you were the owner, and the date you want to close your account. Lastly, we will require a forwarding address, current email address and contact number, so that the final billing statement can be sent to you.
In order to transfer your service to a new location, we will need to have you complete a New Customer Form (see below) and provide a copy of the Closing Document/Lease if you are renting the property. You will need to pay any delinquent balances that are due at the time of closing the account. We also require the date you are moving from the current location and final address, so we can close that account and issue a final bill depending on the date that you are moving.
Forms to start or end service
- Close-Account-Florida (pdf)
- New-Customer-Form-Florida-Hudson (pdf)
- New-Customer-Form-Florida-Tamiami (pdf)
Rates
You can download your current rate schedule below:
Notices
- 2025-07-01 Notice of Ni Florida Rate Adjustments - 2025 Index and Pass Through (pdf)
- 2024-05-29 Notice of Ni Florida Rate Adjustments - 2024 Index and Pass Through (pdf)
Water Quality Reports
- Tamiami_Village_MHP_2024_CCR (pdf)
- Tamiami_Village_MHP_2023_CCR (pdf)
- Tamiami_Village_MHP_2022_CCR (pdf)
- Tamiami_Village_MHP_2021_CCR (pdf)
Frequently Asked Questions (FAQ)
Rates and Fees
Please visit the Rates and Tariff page for more information.
As a regulated company, we are required to charge rates that are set by the Florida Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures for infrastructure, such as pipelines, treatment facilities, pumping stations, storage tanks, equipment and buildings. Daily operating costs include but are not limited to; chemicals; laboratory testing; electricity; fuel; and the salaries of technicians, field operators, administrative personnel and others who help run the water utility.
Our rates are regulated by the Florida Public Service Commission. A $5 late fee is charged automatically if your payment is not received prior to your next billing cycle.
A fee of $18 ($27 after hours) will be charged when a service representative visits a premise for the purpose of discontinuing service for nonpayment of a due and collectible bill and does not discontinue service because the Customer makes satisfactory arrangements to pay the bill.
A charge of $27.00 is used to defray cost of initiating service.