The customer portal is a place where you can perform many activities with your account, including the following: Make payments online via Visa or Mastercard credit or debit cards, or via online checking. View your statement. Request paperless billing. Review payment history.
Read More...How can I pay my bill?
Starting April 12th, you can pay online via our customer portal. Learn about different ways to pay your bill on our Payment Options page.
Read More...What is the difference between a Boil Water Advisory and a Boil Water Notice?
A Boil Water Advisory is issued to notify users that the water may be contaminated and to boil for precautionary purposes. During the advisory, customers should bring water to a vigorous boil for at least one minute before use. This will kill any harmful organisms that may be in the water. A Boil […]
Read More...When I installed a new dishwasher I had to set the water hardness for proper operation. Can you tell me what the average hardness is?
Kiawah Island Utility and Johns Island Water Company do not treat the water received from Charleston, therefore the Charleston Water System results are reflective of the water delivered to the residents of Kiawah Island. According to Charleston Water System the average hardness is 56 parts per million (ppm). You may […]
Read More...What is the reason for the periodic discolored water?
There are generally two scenarios in which you may see discolored water at your tap. The color of water is caused by naturally occurring compounds from decaying vegetation and organic matter that enters source water through runoff, falling vegetation, etc. While discoloration is rarely a health concern, it is an […]
Read More...What is backflow?
Backflow is the undesirable reversal of flow of non-potable water or other substances through a cross-connection and into the piping of a public or consumer water system
Read More...Why do you restrict me from turning my meter on or off?
When someone other than your water provider operates the isolation valve there is potential to cause damage to the curbstop. When this occurs we are forced to turn water off to entire sections of customers in order to make the repair.
Read More...What tools do I need to turn my meter on and off?
No one other than our personnel is permitted to turn your meter off. You are encouraged to install a valve on your supply line so that you have easy access to isolate your service in the event of an emergency or need to make repairs at your home.
Read More...How can I access this customer portal?
You will first need to create your account through the customer portal at account.mywater.us . You will need your 10 digit account number and your 4 digit account identifier. If you do not know what your 4 digit identifier is, please call us at (843) 768-0641 and an agent will be happy […]
Read More...What is the online customer portal, and how can I use it for payment and account information?
The customer portal website allows you to perform many activities with your account, including the following: Make payments online via Visa or Mastercard credit or debit cards, or via online checking. View your statement. Request paperless billing. Review payment history. Setting up access to the customer portal: You will first need to […]
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