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June 16, 2022

Do I have to pay the full amount on the certified letter notification?

The certified letter notice provides you with the time frame that you have to pay the indicated amount. Once you receive the notice and if it expires, you will owe all past due amounts on the account.

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June 15, 2022

Why am I being back billed after setting up service?

We are allowed to back bill a customer that benefitted from service while living in a home up to six months based on regulation 103-533.2. This determination will be based on the closing date on the HUD statement, or the lease agreement provided.

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March 24, 2021

Why am I charged a $27 service initiation fee?

A charge of $27.00 is used to defray cost of initiating service.

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March 24, 2021

Why am I charged an $18 premise visit fee?

A fee of $18 ($27 after hours) will be charged when a service representative visits a premise for the purpose of discontinuing service for nonpayment of a due and collectible bill and does not discontinue service because the Customer makes satisfactory arrangements to pay the bill.

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March 24, 2021

Why am I charged a late fee?

Our rates are regulated by the Florida Public Service Commission. A $5 late fee is charged automatically if your payment is not received prior to your next billing cycle.

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March 24, 2021

How are my rates set?

As a regulated company, we are required to charge rates that are set by the Florida Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures for […]

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March 24, 2021

What is my rate for sewer service?

Please visit the Rates and Tariff page for more information.

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March 17, 2021

Why am I charged a setup fee for new service?

A fee of $20 or $30 is used to defray the cost of initiating service. It will be billed to you on your first bill.

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March 17, 2021

Why am I charged a certified letter notification fee?

A fee of $20/$25.00 will be charged each customer to whom the Utility mails the notice as required by Commission Rule R.103-535.1 prior to service being disconnected. This fee assesses a portion of the clerical and mailing costs of such notices to the customers creating that cost.

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March 17, 2021

How are the rates set?

As a regulated company, we are required to charge rates that are set by the South Carolina Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures […]

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SouthWest Water Company

SouthWest Water Company owns and operates regulated water and wastewater systems in seven states. More than 500,000 people depend on SouthWest Water for high-quality, reliable service. Learn More…

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