The certified letter notice provides you with the time frame that you must pay the indicated amount. Once the notice expires, you will owe all past due amounts on the account.
Read More...Why am I being back billed after setting up service?
We are allowed to backbill a customer that benefited from service while living in a home for up to six months based on regulation 103-533.2. This determination will be based on the closing date on the HUD statement or the lease agreement provided.
Read More...Why am I charged a $27 service initiation fee?
A charge of $27.00 is used to defray cost of initiating service.
Read More...Why am I charged an $18 premise visit fee?
A fee of $18 ($27 after hours) will be charged when a service representative visits a premise for the purpose of discontinuing service for nonpayment of a due and collectible bill and does not discontinue service because the Customer makes satisfactory arrangements to pay the bill.
Read More...Why am I charged a late fee?
Our rates are regulated by the Florida Public Service Commission. A $5 late fee is charged automatically if your payment is not received prior to your next billing cycle.
Read More...How are my rates set?
As a regulated company, we are required to charge rates that are set by the Florida Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures for […]
Read More...What is my rate for sewer service?
Please visit the Rates and Tariff page for more information.
Read More...Why am I charged a setup/transfer fee for new service?
A fee of $20 or $30 is used to defray the cost of initiating service. It will be billed to you on your first bill. If you are a homeowner and rent your property, you will be charged this fee each time the property is placed back in your name […]
Read More...Why am I charged $25 for a certified letter notification?
A fee of $20/$25.00 will be charged to each customer to whom the Utility mails the notice as required by Commission Rule R.103-535.1 prior to service being disconnected. This fee assesses a portion of the clerical and mailing costs of such notices to the customers creating that cost.
Read More...How are the rates set?
As a regulated company, we are required to charge rates that are set by the South Carolina Public Service Commission and are fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital […]
Read More...