Welcome, customers. For prompt and courteous service, please contact our customer service representatives to turn your service on/off or with questions about billing, water quality, leaks, water conservation, and more. Our team of professionals is ready to investigate, explain or resolve your service issues.

Please note, Cline Butte Utility is operating under the name Oregon Water Utilities – Cline Butte, Inc. and Running Y Utilities is operating under the name Oregon Water Utilities – Mountain Lakes, Inc.  Additionally, Cline Butte Environmental, Running Y Environmental, Pristine (Southview), and Brasada Ranch are operating under the name Oregon Water Utilities, Inc.

Our hours of operation are Monday to Friday 8:00 a.m. to 4:30 p.m.

Phone: 877-405-1760 (Toll-Free)

(To reach a 24/7 dispatch department for after-hours service emergencies, press #1)

Email: ORCustomerCare@swwc.com

My Account, our online self-service portal, provides several convenient ways to pay. Choose from these options from within the Payments menu of the portal. 

Credit/Debit Cards & Digital Wallets 

Make one-time or automatic payments with your debit or credit card (AMEX, Discover, Mastercard, VISA), or through a digital wallet (Venmo, PayPal, Apple Pay, Google Pay). 

Bank Auto Pay 

Automatic payment from your financial institution is a free, convenient way to pay your monthly bill. Your amount owing is automatically debited from your checking or savings account on the due date. 

Have you received a disconnection notice? The most immediate account payment method is using our MyAccount portal with a credit card or eCheck.

Business Customers: We are unable to accept Visa or MasterCard payments for Business accounts, however you may pay online via check. 

Read our Online Payments Frequently Asked Questions and Terms of Use. 

•  Walmart (Using your utility bill information)

Step 1: Head to your local Walmart’s MoneyCenter or Customer Service Desk.

Step 2: Then, inform the Walmart associate of the utility name and provide the account number.  Please bring your bill (either electronically or on paper) for a smooth process.

Step 3: You must ask to have your payment processed with Walmart’s “Walmart Bill Pay (WMBP) same-day processing” to ensure payment is applied to your account correctly. The associate will locate your account, and then you can make a payment using cash or a debit card.

If you are at risk of being turned off or have already been disconnected, please take note of the payment confirmation number so that we may verify the payment. Be sure to call us before 3 p.m. so we can issue the turn-on. 

What’s the fastest way to pay for reconnection? The most immediate account payment method is using our MyAccount portal with a credit card or eCheck.

Call us 24/7 for a quick, secure and automated self-service via interactive-voice-response technology (IVR). Pay your bill using your AMEX, Discover, MasterCard, or Visa, check your account balance, get last payment information, and set up recurring payments via your credit or debit card. 

Telephone 877-405-1760 and press option 2 for payments 

Write your 10-digit Account Number on your check or money order to Oregon Water Utilities and include the payment stub from your invoice. Please allow ample time for mailed payments to reach our payment center.

Oregon Water Utilities
PO Box 6105
Covina, CA 91722-5105

Use our online portal to start or stop service. Alternatively, you may call our Customer Service Department at 877-405-1760 (Toll-Free).

Rates and Tariff

• OWU Wastewater Service Rules (pdf)
• OWU Mountain Lakes Tariff (pdf)
• OWU Cline Butte Tariff (pdf)

 

Notices

• 2020-10-13 UW 183 - OWU ML Customer Notice and Cover Letter (pdf)
• 2020-10-13 UW 182 - OWU CB Customer Notice and Cover Letter (pdf)

 

Water Quality Reports

• CCR-Cline-Butte-2024 (pdf)
• CCR-ECMA-2024 (pdf)
• CCR-Mountain-Lakes-2024 (pdf)
• CCR-Pinecrest-2024 (pdf)
• CCR-Ridgewater-2024 (pdf)
• CCR-Southview-2024 (pdf)

Additional Information

Customer Rights and Responsibilities (external link)