Oregon Water Utilities

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Pay Your Bill Online

Welcome, customers. For prompt and courteous service, please contact our customer service representatives to turn your service on/off or with questions about billing, water quality, leaks, water conservation, and more. Our team of professionals is ready to investigate, explain or resolve your service issues.

Please note, Cline Butte Utility is operating under the name Oregon Water Utilities – Cline Butte, Inc. and Running Y Utilities is operating under the name Oregon Water Utilities – Mountain Lakes, Inc.  Additionally, Cline Butte Environmental, Running Y Environmental, Pristine (Southview), and Brasada Ranch are operating under the name Oregon Water Utilities, Inc.

Customer Service

Our hours of operation are Monday to Friday 8:00 a.m. to 4:30 p.m.

Phone: 877-405-1760 (Toll-Free)

(To reach a 24/7 dispatch department for after-hours service emergencies, press #1)

Email: ORCustomerCare@swwc.com

 

Bill Payment Options

My Account: Credit/Debit Cards, Digital Wallets, Bank Auto Pay, & Cash

My Account, our online self-service portal, provides several convenient ways to pay. Choose from these options from within the Payments menu of the portal.

Credit/Debit Cards & Digital Wallets

Make one-time or automatic payments with your debit or credit card (AMEX, Discover, Mastercard, VISA), or through a digital wallet (Venmo, PayPal, Apple Pay, Google Pay).

Bank Auto Pay

Automatic payment from your financial institution is a free, convenient way to pay your monthly bill. Your amount owing is automatically debited from your checking or savings account on the due date.

In Person Cash

Within My Account, select the “Cash” option to pay in person at these locations: 7/11, ACE Cash Express, CVS, Family Dollar, Food Lion, Giant Eagle, Kroger, Love’s, Meijer, Speedway, Walgreens, Winn Dixie. You will receive a barcode from the My Account portal, which you will need to present to the store at the time of payment.

For payments made at third-party locations like grocery stores and retailers, it may take 24 hours for the payment to post to your account. Also, some retailers may require a minimum payment amount. You can view payments and account information in the My Account customer portal.

Walmart: Please see the “In Person” option below for payment at Walmart locations.

 

Pay Your Bill Online Now

 

Business Customers: We are unable to accept Visa or MasterCard payments for Business accounts, however you may pay online via check.

Read our Online Payments Frequently Asked Questions and Terms of Use.

 

NEW! Pay with CASH at Your Local Store

Walmart

Visit a Walmart MoneyCenter or Customer Service Desk. Provide the 10-digit Account Number from your utility bill. Payment can be made by cash or debit card. We suggest using Walmart’s “WMBP same-day processing” to ensure your payment is processed immediately.

CheckFreePay

Use the CheckFreePay online Payment Center Locator to find the nearest location. Please call us immediately after payment, so we may speed up your service.

Other Retailers (Using My Account)

Having a My Account profile gives you many more in person payment options. From within My Account, select the “Cash” option to pay at these locations: 7/11, ACE Cash Express, CVS, Family Dollar, Food Lion, Giant Eagle, Kroger, Love’s, Meijer, Speedway, Walgreens, Winn Dixie. You will receive a barcode from the My Account portal, which you will need to present to the store at the time of payment.

Please note: For payments made at third-party locations like grocery stores and retailers, it may take 24 hours for the payment to post to your account. Also, some retailers may require a minimum payment amount. You can view payments and account information in the My Account customer portal.

Watch this video below for the steps on how to utilize the new payment options.

Pay By Check

Checks should be made payable to Oregon Water Utilities and mailed to the address below.

Oregon Water Utilities
PO Box 6105
Covina, CA 91722-5105

 

Pay with Bank Direct Payment (ACH)

You may have your bill payment deducted automatically from your checking account. This is a free service that saves you time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time, and because it’s made electronically, it’s fast and secure (no lost checks).  Get started today! Download and fill out our application (PDF).

 

Other Services

Turn On Service

Use our online portal to start or stop service. Alternately, you may call our Customer Service Department at 877-405-1760 (Toll-Free).

 

Rates and Tariff

 

Notices

 

Water Quality Reports

Additional Information

Customer Rights and Responsibilities (external link)

 

Oregon News & Community

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