My Account: Credit/Debit Cards, Digital Wallets, Bank Auto Pay, & Cash
My Account, our online self-service portal, provides several convenient ways to pay. Choose from these options from within the Payments menu of the portal.
Credit/Debit Cards & Digital Wallets
A pictogram for credit card payment.Make one-time or automatic payments with your debit or credit card (AMEX, Discover, Mastercard, VISA), or through a digital wallet (Venmo, PayPal, Apple Pay, Google Pay).
Bank Auto Pay
A pictogram representing online banking on a laptop.Automatic payment from your financial institution is a free, convenient way to pay your monthly bill. Your amount owing is automatically debited from your checking or savings account on the due date.
In Person Cash
Customer Care Picto BarcodeWithin My Account, select the “Cash” option to pay in person at these locations: 7/11, ACE Cash Express, CVS, Family Dollar, Food Lion, Giant Eagle, Kroger, Love’s, Meijer, Speedway, Walgreens, Winn Dixie. You will receive a barcode from the My Account portal, which you will need to present to the store at the time of payment.
For payments made at third-party locations like grocery stores and retailers, it may take 24 hours for the payment to post to your account. Also, some retailers may require a minimum payment amount. You can view payments and account information in the My Account customer portal.
Walmart: Please see the “In Person” option below for payment at Walmart locations.
Business Customers: We are unable to accept Visa or MasterCard payments for Business accounts, however you may pay online via check.
Read our Online Payments Frequently Asked Questions and Terms of Use.
NEW! Pay with CASH at Your Local Store
Walmart
Visit a Walmart MoneyCenter or Customer Service Desk. Provide the 10-digit Account Number from your utility bill. Payment can be made by cash or debit card. We suggest using Walmart’s “WMBP same-day processing” to ensure your payment is processed immediately.
CheckFreePay
Use the CheckFreePay online Payment Center Locator to find the nearest location. Please call us immediately after payment, so we may speed up your service.
Other Retailers (Using My Account)
Having a My Account profile gives you many more in person payment options. From within My Account, select the “Cash” option to pay at these locations: 7/11, ACE Cash Express, CVS, Family Dollar, Food Lion, Giant Eagle, Kroger, Love’s, Meijer, Speedway, Walgreens, Winn Dixie. You will receive a barcode from the My Account portal, which you will need to present to the store at the time of payment.
Please note: For payments made at third-party locations like grocery stores and retailers, it may take 24 hours for the payment to post to your account. Also, some retailers may require a minimum payment amount. You can view payments and account information in the My Account customer portal.
Watch this video below for the steps on how to utilize the new payment options.
Pay By Phone
Call us 24/7 at 727-287-9920 or toll free 877-233-0101 for quick, secure and automated self-service via interactive-voice-response technology (IVR): Pay your bill using your Visa or MasterCard, check your account balance, get last payment information, and set up recurring payments via your credit or debit card.
Pay By Mail
Please include your account number on your check, and whenever possible also include the payment stub from your invoice.
Mail payments to:
PO Box 361110
Hoover, AL 35236-1850
Make sure to make checks payable to NI FLORIDA, INC – HUDSON or NI FLORIDA, INC – TAMIAMI, include your complete 10-digit account number on the check, and include the remittance coupon with the amount of the payment.
The enclosed envelope with return address has a printed barcode specific to the South Carolina address. This cannot be marked/crossed out and replaced with the local Florida address. This will cause a delay with your payment arriving on a timely manner with the possibility of incurring late fees or notices.
Pay via Automatic Bank Draft
If you would like to have your utility bill amount automatically deducted from your checking or savings account, please sign in to our Customer Portal to set up autodraft or other payment options.
We thank you for the opportunity to provide service to you and your community.