Reality: Some people use home water filters to improve the taste, smell, or appearance of their tap water, but they do not necessarily make the water safer or more healthful to drink. Additionally, all home treatment devices, regardless of the technologies they use, require regular maintenance. Water quality problems may […]
Read More...Myth: Lead occurs naturally in drinking water.
Reality: The most common source of lead in drinking water is the plumbing in your home. Your plumbing may have lead pipes or lead solder in the connections. Lead is a contaminant that can be particularly harmful to pregnant women and young children. If you are concerned about lead in […]
Read More...How do I open or close an account? How do I start or stop service?
How do I open an account? In order to set up new service, complete a New Customer Form (see below) and provide us with a copy of the Closing Document/Lease Agreement and a state issued identification card. Mail the form back to us along with all supporting documents and payment […]
Read More...Why am I charged a $27 service initiation fee?
A charge of $27.00 is used to defray cost of initiating service.
Read More...Why am I charged an $18 premise visit fee?
A fee of $18 ($27 after hours) will be charged when a service representative visits a premise for the purpose of discontinuing service for nonpayment of a due and collectible bill and does not discontinue service because the Customer makes satisfactory arrangements to pay the bill.
Read More...Why am I charged a late fee?
Our rates are regulated by the Florida Public Service Commission. A $5 late fee is charged automatically if your payment is not received prior to your next billing cycle.
Read More...How are my rates set?
As a regulated company, we are required to charge rates that are set by the Florida Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures for […]
Read More...What is my rate for sewer service?
Please visit the Rates and Tariff page for more information.
Read More...How do I close or transfer service?
You can request to close your account online via our Customer Portal. We will need to know if you owned the property or if you were leasing it. We will also need to know if the property was sold if you were the owner, and the date you want to […]
Read More...How do I open an account?
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