Email customer care at SCMidlandsCustomercare@swwc.com with your full name, account number, contact information and dispute details (including why you are disputing the bill and the amount and billing date period). A customer care representative will forward the information to billing for review. Allow at least 3 business days for a […]
Read More...How secure is my personal information and payment information on the portal?
All transactions are processed through a secure website and all data transactions are encrypted. Any personal information that you enter (like name, address, credit card number, etc.) will be used only for particular one-time transaction and will not be saved on our system or shared for any other purpose.
Read More...What do I do in an emergency?
If you are experiencing a sewer emergency, always call our line 803-699-2422 FIRST. We have an after-hours answering service that is available to assist you. If you call a plumber first, you will not be reimbursed for charges incurred.
Read More...I and having financial difficulty and need help paying my bill. What do I do?
We are always here to assist if you are experiencing a financial hardship. If you would like to set up a payment agreement, you will be required to pay 50% of the balance upfront. If a representative takes your payment, they will create the installment plan at that time. If […]
Read More...Return payments
If your payment returns, you will be charged a fee of $25 for any initiated payment that returns. This includes stop payments initiated by the customer. We are charged a fee by our bank regardless of the reason for the return of your payment.
Read More...How can I make my payment?
We are excited to offer many ways to pay. You mail your payment back with the remittance slip of your bill. We encourage you to utilize our portal, ACH or IVR system free of charge for quicker posting to your account. It is free of charge. We accept check, Visa […]
Read More...Tampering Fee
If your service has been disconnected and you tamper with the equipment, you will be charged a $250 tampering fee. This will have to be paid at the time of reconnection.
Read More...Can I pay the technician to avoid disconnection?
Our field personnel are not authorized to accept payments in any form. We have several ways to pay such as: over the phone, through the automated system, online through the portal or by mail. You can reach the IVR by calling 803-699-2422, option 3. If you are mailing your payment, […]
Read More...How long will it take to restore my service if it is shut off for non-payment?
Your payment must be received by 3pm for same day restoration. Once your full payment is received, under normal circumstances, service should be restored by 5pm the same business day. A white door tag will be hung on your door to indicate that service has been restored.
Read More...My service was disconnected: is there a fee?
If your service is disconnected, a red door tag will be hung on your door. Do not use any water. There are fees applied to your account if service is interrupted. A regular reconnection fee is $35/$70 depending on your service territory. If we have to install an elder valve […]
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