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Meet The Staff

You are here: Home / South Carolina Customer Care / Meet The Staff
  • Learn more about our team
  • Becky Dennis
  • Michael Agin
  • Administrative and Customer Service
  • Vicky Dyke
  • Melody Infinger
  • Shereka Mack
  • Field and Plant Operations
  • Ed McCray
  • Randy Roberts
  • Brette Southerland
  • Ken Wright
  • Matthew Hultin
  • Zane Richardson
  • David O’Driscoll

Learn more about our team

Becky Dennis

Director of Operations

Hailing from Meadville, Pennsylvania, Director of Operations, Becky Dennis, has offered her services to Kiawah Island Utility for over 41 years. Holding the longest tenure within Kiawah Island Utility, she has facilitated and managed much of the growth and advancement of the Utility Company.

Licenses:
A – Water Treatment
A – Biological Wastewater
A – Wastewater Collection
A – Water Distribution

Accolades:

  • 2018 Water Environment Federation Life Membership – for 35 + continuous years of membership
  • William T Linton Service Award – Water Environment Association of South Carolina, 2016
  • Life Membership – Water Environment Association of South Carolina – 2010
  • Quarter Century Operator Award – Water Environment Association of South Carolina 2002
  • Arthur Sydney Befell Award, Water Environment Federation, 2002
  • President Service Award, Water Environment Association of South Carolina 2000
  • William D Hatfield Award, Water Environment Federation, 1996
  • Select Society of Sanitary Sludge Shovelers, Water Environment Association of South Carolina, 1994

Michael Agin

Regional Manager

Originally from Ohio, Mike has made Charleston and Kiawah Island Utility his home since 2004. As the Regional Manager, Mike oversees all maintenance and field operations.

Licenses:
A – Water Treatment
A – Water Distribution
A – Biological Wastewater
A – Wastewater Collection
A – Wastewater Physical Chemical

Accolades:

  • Select Society of Sanitary Sludge Shovelers, Water Environment Association of South Carolina, 2017
  • Secretary, Lowcountry District Water Environment Association – 2016 – 2018
  • Chair, Lowcountry District Water Environment Association, 2012
  • Quarter Century Operator, Water Environment Association of South Carolina, 2008

Administrative and Customer Service

Vicky Dyke

Senior Accountant and Lab Director

For 31 years, Charleston native, Vicky Dyke, has been a member of the Utility team. As senior accountant and lab director, Vicky oversees the administrative and plant operations at the Utility site.

Licenses:
A – Biological Wastewater
A – Water Treatment
D – Water Distribution

Awards:

  • Lab Analyst of the Year – Water Environment Federation – 2017
  • Select Society of Sanitary Sludge Shovelers, Water Environment Association of South Carolina, 2009
  • Crystal Crucible Recipient, District Water Environment Association, 2008
  • Gloria Duncan Service Award, District Water Environment Association, 2002
  • Lab Analyst of the Year, Water Environment Association of South Carolina, 1995
  • Employee of the year, Kiawah Island Utility, 1995

Melody Infinger

Account Receivables and Customer Service

For a collective 28 years, Charleston native Melody Infinger has played an integral role on the accounts receivables and account service teams.

Accolades:

  • Employee Excellence Award, Kiawah Partners, 2011

Shereka Mack

Administrative Assistant/Customer Service Representative

A South Carolina native, Shereka Mack called Wadmalaw Island home. Prior to coming to Kiawah Island Utility, Shereka worked for the Kiawah Island Club for 6 years. She has been with Kiawah Island Utility for the past seven years. Serving as Administrative Assistant and Customer Service representative, Shereka is available to help address questions, comments, or any concerns.

Field and Plant Operations

Ed McCray

Backflow and Maintenance Supervisor

While originally from Shelbyville, Kentucky, Ed has called Charleston homed since 1992, when he joined the Kiawah Island Utility team. He currently oversees the backflow program, plant operations and lab duties as the lead operator and field supervisor.

Licenses:
C – Water Treatment
B – Water Distribution
C – Biological Wastewater

Awards:

  • Lab Analyst of the Year, District Water Environment Association of SC – 2015
  • Water Distribution Operator of the Year, District Water Environment Association, 2010
  • Collection System Operator of the Year, District Water Environment Association, 1996

Randy Roberts

Maintenance/Operator Supervisor, Field Operations

A Charleston native, Randy has assisted in the field at KIU for thirty- five years. During his tenure with the company, he has garnered several accolades and currently supervises water and wastewater operations and maintenance

Licenses:
B – Water Distribution
C – Biological Wastewater
C – Water Treatment
C – Wastewater Collection

Awards:

  • Wastewater Treatment Operator Award, District and State, 2010
  • Quarter Century Operator Award, Water Environment Association of South Carolina 2007
  • Maintenance Operator of Year – Water Environment Association of South Carolina, 2001
  • Employee of the Year, Kiawah Island Utility, 1995
  • Distribution Operator of the Year, District and State recipient, 1989

Brette Southerland

Supervisor of Maintenance and Field Operations

Brette joined Kiawah Island Utility in 2014. He continues to excel in job skills and knowledge. He has a genuine concern for the providing quality, dependable services to our customer base.

Licenses:
D – Biological Wastewater Treatment
D – Water Distribution
E – Water Treatment

Ken Wright

Operator

Since 2010, Ken has served on the field operations unit. He manages the waste and wastewater operations and assists with maintenance issues.

Licenses:
D – Water Distribution
D – Water Treatment
D – Biological Wastewater

Matthew Hultin

Matthew is a native of Charleston. He has been employed with Kiawah Island Utility since July 2016. As the newest staff member he has proven to be energetic and eager to learn the business.

Licenses:
E – Water Treatment
Trainee – Biological Wastewater Treatment
D – Water Distribution

Zane Richardson

Night Shift Operator

Since 1999, Zane has performed the grueling operator role of overseeing the water and wastewater operations as well as maintenance services throughout the night. He is available to assist you with any concerns you may have after hours.

Licenses:
C – Water Distribution
D – Biological Wastewater
D – Water Treatment

Awards:

  • Maintenance Person of the Year – District Water Environment Association of South Carolina – 2013

David O’Driscoll

Night Shift Operator

Johns Island resident David O’Driscoll contributes to the KIU team as a Night Shift Operator. He manages water and wastewater operations as well as maintenance and is available when you have concerns after office hours.

Licenses:
B – Water Distribution
D – Water Treatment
D – Biological Wastewater

Customer Service

Telephone: 843-768-0641
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Thursday 8:00 am to 5:00 pm ET.
Friday 8:00 am to 4:30 pm ET.

Emergencies

For emergencies during normal business hours, contact the office via telephone at 843-768-0641.

In the event of an emergency outside office hours, please call 843-768-0641 and follow the prompts for emergency notification.

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

South Carolina Customer Care

  • Payment Options
  • Contact South Carolina Customer Service
  • Start Or Stop Service
  • Frequently Asked Questions (FAQ)
  • Rates and Tariff
  • Applications and Forms
  • Helpful Links
  • Bill Of Rights
  • Water Quality
  • Our COVID-19 (Coronavirus) Preparations
  • Backflow Regulations
  • Awards and Accolades
  • History
  • Meet The Staff
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