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Need help paying your bill?

You are here: Home / South Carolina Customer Care / Need help paying your bill?

Low Income Household Water Assistance Program (LIHWAP), a federally-funded program

The Low Income Household Water Assistance Program (LIHWAP) is the first-ever federal water program developed to help low-income households access and maintain water and wastewater services through bill payment assistance. Funds are provided to participating service providers via state, tribal, and territorial programs. To receive assistance, you must contact your local social services agency. Below are the qualifications for the federal LIHWAP program.

  • Must be subject to disconnection for water and/or wastewater
  • Must meet agency eligibility requirements
  • Proof of signed Water Service Agreement in place with South Carolina Water Utilities

Elderly couple looking at bills for the page Low Income Household Water Assistance Program" by South Carolina Water Systems

LIHWAP & South Carolina Water Utilities Partnered Programs

If you are an South Carolina Water Utilities customer, contact one of the local offices below. Our Customer Care does not enroll you in this program.

 

Wateree Community Action, Inc.

201 Columbia Mall Blvd Ste 91 Columbia, SC 29223

Phone Number: (803) 807-9811

Main Office: 205-755-1204

https://www.wcai.org

Customer Service

Midlands, Columbia, Lexington Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone CUC: 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Friday 8:00 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

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SouthWest Water Company

SouthWest Water Company owns and operates regulated water and wastewater systems in seven states. More than 500,000 people depend on SouthWest Water for high-quality, reliable service. Learn More…

South Carolina Customer Care

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