Frequently Asked Questions (FAQ) for customers in the Charleston area, including Kiawah Island, TJ Barnwell, Harbor Island, and CUC.
You can request to close your account online via our Customer Portal.
We will need to know if you owned the property or if you were leasing it. We will also need to know if the property was sold if you were the owner, and the date you want to close your account. Lastly, we will require a forwarding address, current email address and contact number, so that the final billing statement can be sent to you.
In order to transfer your service to a new location, we will need to have you complete a New Customer Form (online via our Customer Portal) and provide a copy of the Closing Document/Lease if you are renting the property.
You will need to pay any delinquent balances that are due at the time of closing the account. We also require the date you are moving from the current location and final address, so we can close that account and issue a final bill depending on the date that you are moving.
In order to set up new service, you will need to provide us with a copy of the Closing Document/Lease Agreement and a state issued identification card.
If you are unable to complete the sign-up online, you can contact us for assistance with the paperwork, and submit the documents either via email or fax or in our office.
The application processing fee will be added to your first bill.
The customer portal website allows you to perform many activities with your account, including the following:
- Make payments online via Visa or Mastercard credit or debit cards, or via online checking.
- View your statement.
- Request paperless billing.
- Review payment history.
Setting up access to the customer portal:
You will first need to create your account through the customer portal at myaccount.swwc.com . You will need your 10 digit account number and your 4 digit account identifier. If you do not know what your 4 digit identifier is, please call us at (843) 768-0641 and an agent will be happy to assist you with that information.
You will first need to create your account through the customer portal at myaccount.swwc.com . You will need your 10 digit account number and your 4 digit account identifier. If you do not know what your 4 digit identifier is, please call us at 803-699-2422 and an agent will be happy to assist you with that information