SouthWest Water Company

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Stay up-to-date: Important COVID-19 (Coronavirus) information for South Carolina customers.

Kiawah AMI Meter Customer Notice

South Carolina

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Our COVID-19 (Coronavirus) Preparations

You are here: Home / South Carolina Customer Care / Our COVID-19 (Coronavirus) Preparations

What is SouthWest Water and its South Carolina subsidiaries doing to ensure customers are protected from COVID-19?

We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers.

  • Our Customer Care will still be readily available by email at sc-customerservice@swwc.com or by phone at 877-405-1742. We apologize in advance for delays on this number as we have modified our staffing plan out of concern for the safety of our employees.
  • Remember, the following options are always available to pay your bill: https://www.swwc.com/sc/pay/
  • We have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how they can minimize the risk of catching COVID-19.
  • We have robust emergency operations and business continuity plans that include the possibility of a pandemic. We have already and will continue to update them for COVID-19, as necessary, to meet our service obligations to our customers and communities.

If you mail in payments, we are taking measures to ensure your account won’t be negatively impacted by late fees if there is a mail service delay. We also highly encourage you to consider enrolling in automatic payments to ensure your payment always posts on time.

Your Water Safety 

Per the World Health Organization, there is no evidence about the survival of the COVID-19 virus in drinking-water or sewage.’ While there is no known risk to the water supply before or after our rigorous treatment, Kiawah Island Utility and South Carolina Water Utilities are taking steps to ensure we can continue monitoring, treating and delivering water to homes and businesses in the event of a severe pandemic. Kiawah Island Utility and South Carolina Water Utilities remain vigilant in keeping your water safe and flowing. 

We are working across the state to follow the guidance of the American Water Works Association and the Centers for Disease Control and Prevention to protect our drinking water and wastewater system operator team from potential exposure and to safeguard their capability to operate and maintain their systems adequately.

Other questions you may have:

Are you aware of any employees who have been exposed to COVID-19?

We are not aware of any suspected or confirmed cases of COVID-19 amongst our employees. If this were to change, we would work with state and local public health officials to address the issue and protect the health of employees and customers.

Should I be worried about a possible water outage?  

Our operators will be closely monitoring our systems and performing essential tasks to ensure water is safe and flowing. Most causes of outages are unpredictable, but our teams are on alert to be able to handle any issue that may occur. If any outages occur, we will be sure to keep our customers notified and up-to-date. 

Should I boil my water? 

According to the CDC, COVID-19 has not been detected in drinking water, and conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19. Read more here: https://www.cdc.gov/coronavirus/2019-ncov/php/water.html 

Customer Service

Telephone: 843-768-0641
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Thursday 8:00 am to 5:00 pm ET.
Friday 8:00 am to 4:30 pm ET.

Emergencies

For emergencies during normal business hours, contact the office via telephone at 843-768-0641.

In the event of an emergency outside office hours, please call 843-768-0641 and follow the prompts for emergency notification.

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

South Carolina Customer Care

  • Payment Options
  • Contact South Carolina Customer Service
  • Start Or Stop Service
  • Frequently Asked Questions (FAQ)
  • Rates and Tariff
  • Applications and Forms
  • Helpful Links
  • Bill Of Rights
  • Water Quality
  • Our COVID-19 (Coronavirus) Preparations
  • Backflow Regulations
  • Awards and Accolades
  • History
  • Meet The Staff
  • Privacy Policy
  • Terms Of Use
  • Contact
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