At SouthWest Water, how we accomplish this mission is as important as the mission itself; we hold ourselves accountable for both the means and the end. We are all members of one diverse team and have clear beliefs about how to best serve each other and our customers, our business partners, and our communities. We share these guiding principles openly to make clear the behaviors we expect of ourselves and our business partners. They are with us every step of the way.
Our Mission
SouthWest Water Company takes pride in providing safe and reliable water, wastewater services and resource management for homes, businesses and communities nationwide.
Our Values
Safety
- We lead by example
- We take initiative to stop unsafe practices
- We contribute to work place safety
- We translate safety training into improved work site behavior
Stewardship of the Environment
- We put the safety of public health and the environment first above all other objectives
- We take responsibility for the vital water resources entrusted to us
- We proactively strive for full compliance in our operations
- We communicate deficiencies in a timely manner
- We continuously improve operating skills and certifications
Customer Care
- We listen attentively
- We respond to needs in a courteous manner
- We are fair and honest
- We honor our commitments and strive to exceed expectations
Employee Success
- We take responsibility and accountability for results
- We thoroughly understand our policies and procedures
- We are committed to helping each other succeed by freely sharing knowledge
- We recognize and reward good performance
- We provide opportunities for growth and advancement
- We focus on diversity and inclusion for our employees at all levels to encourage participation, foster innovation, and promote business growth
- We bring our “whole-self’ to work every day without fear of harassment or discrimination no matter our racial background, sexual orientation or personal history
Community Citizenship
- We contribute to the betterment of our community
- We always consider how our actions affect our community
- We choose business partners who share our values
Guided by these principles, we provide safe and reliable water and wastewater services to our communities along with meeting the objectives of our customers, employees, shareholders and regulators.
