Windermere Utility Company, Inc.
Billing and Service
Welcome, customers! Do you have billing, service, water quality or just general questions? Call the new Windermere Utility Hotline at (866) 454-2334 for prompt, professional and courteous service. Our Windermere customer care specialists are available Monday through Friday from 8:30 a.m. to 5:00 p.m. to investigate, explain or resolve your service issues. Customer satisfaction is very important to us!
Customer Service Department
Windermere toll-free hotline: (866) 454-2334
Toll free: (866) 654-SWWC (7992) or (713) 405-1717
Efax: (832) 209-5395 |
Hours of operation: Monday - Friday 8:30 a.m. to 5 p.m.
(To reach a 24/7 dispatch department for after-hours service emergencies, press #1)
Call us 24/7 for a quick, secure and automated self-service via interactive-voice-response technology (IVR) with no need for a live representative
- Check your account balance
- Get last payment information
- Pay your bill anytime, anywhere using credit or debit cards with a VISA or MasterCard logo. The payment will be posted to your account within one hour.
- Set up recurring payments on your credit/debit card
If you e-mail us with your request, please give us 3 business days to research your issue and get you an answer. For better and faster service, please include the following in your correspondence:
- Your full name and/or the name on the account
- Your account number
- Residence address that you're inquiring about
- A detailed description of your issue
- A phone number where we can reach you between 8:30 a.m. and 5 p.m. Monday - Friday