SouthWest Water Company

Windermere Utility Company, Inc.

Drought Restrictions in Effect | Help2Others Water Assistance Available for Windermere Customers

Billing and Service

Welcome, customers! Do you have billing, service, water quality or just general questions? Call the new Windermere Utility Hotline at (866) 454-2334 for prompt, professional and courteous service. Our Windermere customer care specialists are available Monday through Friday from 8:30 a.m. to 5:00 p.m. to investigate, explain or resolve your service issues. Customer satisfaction is very important to us!

Customer Service Department

Windermere toll-free hotline: (866) 454-2334

Toll free: (866) 654-SWWC (7992) or (713) 405-1717
Efax: (832) 209-5395 |

Hours of operation: Monday - Friday 8:30 a.m. to 5 p.m.
(To reach a 24/7 dispatch department for after-hours service emergencies, press #1)


Call us 24/7 for a quick, secure and automated self-service via interactive-voice-response technology (IVR) with no need for a live representative

  • Check your account balance
  • Get last payment information
  • Pay your bill anytime, anywhere using credit or debit cards with a VISA or MasterCard logo. The payment will be posted to your account within one hour.
  • Set up recurring payments on your credit/debit card


If you e-mail us with your request, please give us 3 business days to research your issue and get you an answer. For better and faster service, please include the following in your correspondence:

  • Your full name and/or the name on the account
  • Your account number
  • Residence address that you're inquiring about
  • A detailed description of your issue
  • A phone number where we can reach you between 8:30 a.m. and 5 p.m. Monday - Friday