Our water experts continuously monitor the water supply and demand conditions in order to be ready for a water shortage. We’re committed to doing what’s necessary to manage a potential drought situation and meet our customers’ need for water. In order to conserve the available water supply and to protect the integrity of our water supply facilities, we have adopted regulations and restrictions on the delivery and consumption of water during a drought. Please read our User Drought Contingency Plan (PDF) to learn about what we’ll do to ensure a secure public water supply.
Water Conservation Is a Way of Life
Do your part to conserve our precious supplies by small, thoughtful changes in your daily activities and habits. Small changes, if done on a large scale, add up to a big change. Every drop counts and every person can make a difference. Check out our water conservation section.
Please be respectful of our water supplies and reduce the impact of drought and water shortages by conserving water. How bad is the drought? See for yourself – a map of the Texas region from the U.S. Drought Monitor features areas of water shortages (new analysis released every Thursday).
Understanding Drought Water Usage Restrictions
The following applies to Texas customers of SouthWest Water-owned utilities. We use the User Drought Contingency Plan (UDCP) system to notify you of current water usage restrictions. This user-friendly conservation tool outlines the four stages of restrictions in our drought contingency plan and is meant to help you reduce the impact of drought and water shortages:
- Stage 4 – Exceptional (40% Mandatory Reduction)
- Stage 3 – Critical (30% Mandatory Reduction)
- Stage 2 – Alarm (20% Mandatory Reduction)
- Stage 1 – Mandatory (10% Mandatory Reduction)
- Awareness – Voluntary (10% Voluntary Conservation)
You’ll receive a notice from us when your system moves into a new stage of restrictions, and we also publish this information here on our website. We ask all of our customers to abide by the stage restrictions as notified. Please review the User Drought Contingency Plan (PDF).
Drought Stage Notices
The following stages of the UDCP system are in effect:
Hornsby Bend Utility Company
Inverness Utility Company, Inc.
Stage 1 – Mandatory (10% Mandatory Reduction): Inverness Point
Stage 2 – Alarm (20% Mandatory Reduction)
Midway Water Utilities, Inc.
Monarch Utilities I L.P.
Awareness – Voluntary (10% Voluntary Conservation): Aurora Vista, Briarwood Harbor, Pine Trail Shores
Stage 1 – Mandatory (10% Mandatory Reduction): Comanche Harbor/Ports O Call, River Oaks Ranch, Western Lake Estates
Stage 2 – Alarm (20% Mandatory Reduction): Comanche Cove, Crowley, Holiday Villages of Medina, Lake Medina Shores
Stage 3 – Critical (30% Mandatory Reduction):None
Stage 4 – Exceptional (40% Mandatory Reduction):
Notice to Plum Creek Residents: Under extraordinary drought circumstances, we may require Plum Creek customers to further reduce consumption to meet Barton Springs/ Edwards Aquifer Conservation District drought restrictions. We will notify you should such an event occur.
Ni America Texas, L.L.C.
SW Utility Company
Water Services, Inc.
Stage 1 – Mandatory (10% Mandatory Reduction): Cascade, Center Point, Cedar Springs, Coolcrest, Country Bend, Heritage Park, Hills & Dales, Oak North, Oak Ridge, Platten Creek, River Bend Estates, Southern Hills, Verde Park, Vista Hills, Westwood Oaks Park, Windmill Ranch, Winwood Oaks, Woodhaven Park
Stage 2 – Alarm (20% Mandatory Reduction):, Kestrel Park
Stage 3 – Critical (30% Mandatory Reduction): Rocky Creek
Windermere Utility Company, Inc.
Stage 1 – Mandatory (10% Mandatory Reduction)
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