Wastewater Questions and Adjustments
General Questions and Adjustments Regarding the SEWER portion of your bill
Our prompt, professional and courteous service representatives are available to answer questions regarding the wastewater portion of your bill:
|Telephone:||205-987-8352 or toll free 800-844-8350|
If you choose to email us with your questions or request, please give us 3 business days to research your issue and respond. To help expedite our response, please include the following in your correspondence:
- Your full name
- Your account number
- The service address about which you are inquiring
- A detailed description of your request or issue
- A phone number where you may be reached between 8:00 a.m. and 4:30 p.m., Monday through Friday
For inquiries regarding the WATER portion of your bill, contact the Birmingham Water Works Board.
Annual Pool Adjustment
A letter on company letterhead from your pool service company stating the service address, the number of gallons the pool holds, and the date filled must be provided to process a request for an annual pool credit. The adjustment will be reviewed and processed once the pool usage is reflected on your account. You may submit the request and required document via email.
Voluntary Private Meter Adjustment (Residential Customers Only)
SouthWest Water Company (SWWC) single family residential sewer customers connected to the Riverview Utility receive an automatic 15% discount each month on the volumetric portion of their sewer bill based on the volume of water purchased from the Birmingham Water Works Board (BWWB). Should such residential sewer customer elect to install a private water meter to measure the actual irrigation volume (i.e. water not entering the sewer system) in lieu of receiving the automatic discount, such customer can voluntarily complete a Private Meter Adjustment Application (PDF) and submit to SWWC. Upon validation that the private meter is installed, SWWC will modify the customer account to remove the automatic 15% discount and an adjustment/credit will be applied to the customer’s account based on valid PRIVATE METER READING data provided by the sewer customer on an annual or semi-annual basis. NO ADJUSTMENTS WILL BE APPROVED FOR A PERIOD GREATER THAN 12 MONTHS.
Upon each semi-annual or annual period, the customer should mail this completed form to SWWC at the address shown on the form or email to our Customer Service Department.
IT IS THE CUSTOMER’S SOLE RESPONSIBILITY TO SUBMIT THE FORM WITHIN A 12 MONTH PERIOD TO RECEIVE AN ADJUSTMENT (No Exceptions).
|Hours of Operation:||Monday – Friday, 8:00 a.m. to 4:30 p.m. Central Time
Closed most nationally recognized holidays
|After Hours Service Emergencies:||205-987-8352 or Toll Free 800-844-8350
Our 24/7 answering service will take your information and contact a service technician.
Water Bill Questions/Adjustments
For questions regarding the water portion of your bill please contact the Birmingham Water Works Board.