Welcome! Tenkiller Utility Company is now under management by a different company – U.S. Water Services Corporation. If you have an urgent issue, questions or concerns about you water service, please contact them at 832-756-2143 or by email at houstoncustomerservice@uswatercorp.net. To learn more about them, visit the website at www.uswatercorp.com.
If you have any questions about your last bill from us at Tenkiller Utility Company/SouthWest Water Company, please follow the information below.
Customer Care
Toll free: (866) 654-SWWC (7992)
Fax: (832) 209-5395 | TXcustomercare@swwc.com
Hours of operation: Monday – Friday 8:30 a.m. to 4:30 p.m.
Call us 24/7 for a quick, secure and automated self-service via interactive-voice-response technology (IVR) with no need for a live representative
- Check your account balance
- Get last payment information
- Pay your bill anytime, anywhere using credit or debit cards with a VISA or MasterCard logo. The payment will be posted to your account within one hour.
- Set up recurring payments on your credit/debit card
If you e-mail us with your request, please give us 3 business days to research your issue and get you an answer. For better and faster service, please include the following in your correspondence:
- Your full name and/or the name on the account
- Your account number
- Residence address that you’re inquiring about
- A detailed description of your issue
- A phone number where we can reach you between 8:30 a.m. and 5 p.m. Monday – Friday
